Patients have delayed a number of wellness and care visits due to COVID. The intent of this program is to outreach to a broader population of Primary Care service line patients. This is in partnership with PCSL and Radiology. This is planned as a 2x2 factorial design RCT, as half the patients (about 17,000) will receive follow-up text messaging navigation. The goal is to show the health system that this might increase uptake so there can be sustainable resources to support bulk ordering, navigation, and text messaging.

Sep 10, 2021